TESTIMONIALS & CASE STUDIES

NET members often collaborate on client projects. Members also know they can turn to each other in a pinch. Here’s how one NET member helped another out at a critical point and in doing so contributed to the project’s success.

NET member Telecom Support Specialists was engaged by AZ Freight Systems to relocate and upgrade its call center systems to a facility in Linden, New Jersey.

According to Peter Reganato, Telecom Support Specialists President and CEO, “The challenge was to design and implement a full system and services transition plan that could be executed as seamlessly as possible. We had to make certain AZ operations and security measures were continuing to function during the transition.”

Late in the project, says Peter, “AZ had furniture and equipment shipped in from their Chicago location. Unfortunately, due to a third party vendor error, what was shipped didn’t meet project specs. I informed AZ management that I had a company that could solve the problem in time for the cutover to the new system, which was only 48 hours away.”

AZ management asked Peter to do what was necessary to get the job done.

Peter knew he could rely on his Network partner, Glenwood Office Environments.
“Without Glenwood’s expertise and support,” says Peter, “we would have missed important project deadlines.

The client was very pleased.

Richard Lombardi, President of AZ, says, “The relocation to our new facility was a major endeavor for our company. I’m pleased that Telecom Support Specialists and their team of professionals was there with us every step of the way. From development and design of the system, to the actual move date, Telecom Support Specialists was truly a partner in the project. They covered all the very visible aspects as well as those special details that make the operation work…”